TERMS & CONDITIONS FOR TAPROOT CHIROPRACTIC

Last Updated: 12/12/2025

1. ACCEPTANCE OF TERMS

Welcome to Taproot Chiropractic. By accessing our website, scheduling appointments, or receiving our services, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.

2. ABOUT OUR PRACTICE

Taproot Chiropractic is a chiropractic practice located in Temecula, California, operated by Dr. Jennifer Gordon, a licensed chiropractor. We provide nervous system-centered chiropractic care with specialized focus on pediatric, prenatal care, and family care.

License Information:

  • Licensed in California

  • Webster Technique Certified

  • FOCUS Certified in Dr. Amy Spoelstra's Brain Blossom Program

  • Spinning Babies Aware Practitioner

3. SCOPE OF SERVICES

Services Provided:

  • Chiropractic examinations and adjustments

  • Nervous system assessments

  • Developmental evaluations

  • Prenatal and pediatric chiropractic care

  • Family wellness care

  • Health consultations

Services NOT Provided:

  • Medical diagnosis or treatment

  • Prescription medications

  • Surgery or invasive procedures

  • Emergency medical care

  • Diagnosis or treatment of diseases

4. PROFESSIONAL RELATIONSHIP

Informed Consent By receiving care, you consent to chiropractic examinations, adjustments, and related procedures. You have the right to:

  • Ask questions about proposed treatments

  • Decline any procedure or treatment

  • Seek second opinions

  • Discontinue care at any time

Not a Substitute for Medical Care Chiropractic care complements but does not replace medical care. We may recommend you consult with or continue care with your physician or other healthcare providers. If you are under medical care, please inform us and your physician about your chiropractic care.

Emergencies If you experience a medical emergency, call 911 or go to the nearest emergency room. Do not rely on our office for emergency care.

5. INSURANCE AND PAYMENT

Out-of-Network Provider Taproot Chiropractic operates as an out-of-network provider. This means:

  • We do not bill insurance companies directly

  • You are responsible for full payment at time of service

  • We can provide superbills for you to submit to your insurance

  • Reimbursement from your insurance company is between you and your insurer

  • We make no guarantees regarding insurance coverage or reimbursement

Payment Terms

  • Payment is due at time of service

  • We accept cash, credit cards, debit cards, and HSA/FSA cards

  • Care plans may be available with payment arrangements

  • Returned checks or declined payments may incur fees

Fees and Pricing

  • Our current fee schedule is available upon request

  • Prices are subject to change with notice

  • Special offers or packages have specific terms and expiration dates

6. APPOINTMENTS

Scheduling

  • Appointments may be scheduled online, by phone, or in person

  • We reserve the right to refuse or terminate service to any patient

  • Appointment times are reserved specifically for you

Cancellations and No-Shows

  • We require 24-hour notice for cancellations or rescheduling

  • Excessive cancellations or no-shows may result in dismissal from care

  • Emergency situations will be considered on a case-by-case basis

Late Arrivals

  • Please arrive 10 minutes early for your first appointment

  • If you arrive more than 15 minutes late, we may need to reschedule

  • Chronic late arrivals may result in dismissal from care

7. PATIENT RESPONSIBILITIES

You agree to:

  • Provide accurate and complete health information

  • Update us about changes in your health status or medications

  • Follow care recommendations to the best of your ability

  • Communicate openly about your concerns or questions

  • Pay for services as agreed

  • Treat staff and other patients with respect

  • Follow office policies and procedures

8. OUR RESPONSIBILITIES

We commit to:

  • Provide professional, competent chiropractic care

  • Maintain confidentiality of your health information

  • Respect your autonomy and informed consent

  • Communicate clearly about your care

  • Maintain appropriate professional boundaries

  • Comply with all applicable laws and regulations

9. HEALTH INFORMATION AND RECORDS

Record Keeping We maintain health records according to California law and professional standards. These records remain the property of Taproot Chiropractic, though you have rights to access and copy them.

Access to Records You may request copies of your records by:

  • Submitting a written request

  • Paying applicable copying fees

  • Allowing reasonable time for processing (typically 15 days)

Transfer of Records If you transfer care to another provider, we will forward your records upon receipt of a signed authorization.

10. WEBSITE USE

Intellectual Property All content on our website (text, images, logos, videos) is protected by copyright and owned by Taproot Chiropractic or licensed to us. You may not reproduce, distribute, or create derivative works without permission.

Acceptable Use You agree not to:

  • Use our website for unlawful purposes

  • Attempt to gain unauthorized access to our systems

  • Transmit viruses or malicious code

  • Collect information about other users

  • Impersonate staff or misrepresent affiliation

  • Post false, misleading, or defamatory content

User-Generated Content If you submit testimonials, reviews, or other content:

  • You grant us permission to use, modify, and display it

  • You represent that content is truthful and you have rights to share it

  • We reserve the right to remove any content at our discretion

  • You remain responsible for the content you post

11. TELEHEALTH AND VIRTUAL CONSULTATIONS

If we offer telehealth services:

  • You must be physically located in California during the consultation

  • Technology requirements and limitations apply

  • The same confidentiality standards apply

  • Payment policies are the same as in-person visits

  • Not all services can be provided remotely

  • Technical difficulties may necessitate rescheduling

12. MARKETING COMMUNICATIONS

Email and Text Communications

  • You may opt-in to receive newsletters, promotions, and health tips

  • You can unsubscribe at any time using the link provided

  • Appointment reminders are sent as part of service (not marketing)

  • We do not sell or share your contact information for marketing purposes

13. SOCIAL MEDIA

If you engage with us on social media:

  • Our social media pages are not HIPAA-secure

  • Do not share protected health information on social platforms

  • Comments and messages may be public

  • We are not responsible for third-party social media platform policies

  • Inappropriate content may be removed or blocked

14. TESTIMONIALS AND PHOTOS

We may request permission to:

  • Use your testimonial in marketing materials

  • Take before/after photos for documentation or marketing

  • Share success stories (with identifying information removed)

Permission is always optional and can be revoked. We will obtain separate written authorization in compliance with HIPAA.

15. LIMITATIONS OF LIABILITY

To the fullest extent permitted by law:

Disclaimer of Warranties Our services are provided "as is" without warranties of any kind. While we strive for excellent outcomes, we cannot guarantee specific results from chiropractic care.

Limitation of Liability We are not liable for:

  • Outcomes that do not meet your expectations

  • Complications arising from undisclosed health conditions

  • Injuries resulting from failure to follow care recommendations

  • Indirect, consequential, or punitive damages

  • Losses exceeding the amount you paid for services

Professional Liability Our professional liability is limited to the standards of professional malpractice law in California. We maintain professional liability insurance as required.

16. INDEMNIFICATION

You agree to indemnify and hold harmless Taproot Chiropractic, Dr. Jennifer Gordon, and staff from claims arising from:

  • Your violation of these Terms & Conditions

  • Your misuse of our services or website

  • Your violation of any third-party rights

  • Your provision of false or misleading information

17. REFERRALS AND THIRD-PARTY LINKS

We may provide referrals to other healthcare providers or link to external websites:

  • We do not endorse or guarantee third-party services

  • We are not responsible for third-party content or actions

  • Your use of third-party services is at your own risk

  • Third parties have their own terms and privacy policies

18. TERMINATION OF SERVICES

We may terminate services if:

  • You fail to pay for services

  • You violate these Terms & Conditions

  • You are abusive or threatening to staff or patients

  • You fail to comply with care recommendations

  • A therapeutic relationship cannot be maintained

  • We determine we cannot meet your healthcare needs

You may terminate services:

  • At any time for any reason

  • You remain responsible for payment of services already provided

Upon termination:

  • You will be provided with referrals to other providers

  • You may request transfer of your health records

  • Outstanding balances remain due

19. DISPUTE RESOLUTION

Governing Law These Terms & Conditions are governed by California law without regard to conflict of law principles.

Informal Resolution We encourage you to contact us first to resolve any disputes informally.

Mediation If informal resolution fails, disputes will be submitted to mediation before pursuing litigation.

Arbitration: Disputes not resolved through mediation shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association in Riverside County, California.

Jurisdiction and Venue If litigation is necessary, it shall be conducted in the state or federal courts of Riverside County, California.

Class Action Waiver You agree to resolve disputes individually and waive the right to participate in class actions.

20. MISCELLANEOUS

Entire Agreement These Terms & Conditions, together with our Privacy Policy and any signed consent forms, constitute the entire agreement between you and Taproot Chiropractic.

Severability If any provision is found unenforceable, the remaining provisions remain in effect.

Waiver Our failure to enforce any right or provision does not constitute a waiver of that right.

Assignment We may assign these terms. You may not assign your rights or obligations without our written consent.

Notices Notices to you may be provided via email, mail, or posting on our website. Notices to us should be sent to our contact address below.

Amendments We reserve the right to modify these Terms & Conditions at any time. Material changes will be posted on our website with the effective date. Your continued use constitutes acceptance.

21. CALIFORNIA-SPECIFIC PROVISIONS

As a California resident, you have additional rights under California law:

  • Consumer protection laws apply to our services

  • California Medical Board oversees chiropractic licenses

  • California privacy laws provide additional protections (see Privacy Policy)

22. FORCE MAJEURE

We are not liable for failure to perform obligations due to circumstances beyond our control, including:

  • Natural disasters

  • Pandemics or public health emergencies

  • Government orders or regulations

  • Utility failures or technology disruptions

23. CONTACT INFORMATION

For questions about these Terms & Conditions:

Taproot Chiropractic 28936 Old Town Front St. Suite 106 Temecula, CA 92590 Phone: (951)525-6566 Email: hello@thetaprootchiro.com Website: thetaprootchiro.com

24. ACKNOWLEDGMENT

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.